Privacy Policy

At the Calm Sleep Mama, your trust means everything to me.  I am committed to creating a safe, supportive space for you and your family - and that includes protecting your personal information with care, transparency, and respect.  This Privacy Policy explains how your information is collected, used, stored and protecting when you visit my website or use my services.

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1. Information I Collect

To provide you with personalised, nurturing sleep support, I may collect the following information:

Personal Details You Choose to Share

• Your name

• Contact information (email address, phone number, address)

• Your baby's name, age, sleep history and relevant background information

• Medical information only if you choose to disclose it voluntarily

• Payment and billing information for purchases or bookings

Automatically Collected Information

When you visit my website, some information may be collected automatically such as:

• IP address

• Browser type and device information

• Website usage patterns (e.g. pages visited, time spent on this site)

This helps me to improve your experience and understand how families use the website.

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2. How Your Information is Used

I use your information in thoughtful and appropriate ways to support your experience, including:

• Delivering your consultation, sleep plan and follow-up support

• Communicating with you about appointments, updates or changes

• Processing payments and sending receipts

• Improving services and website functionality

• Responding to enquiries or support requests

• Sharing updates, resources or service announcements (only with your permission)

Your privacy is deeply respected - I only collect what is necessary to care for you and provide the service you've asked for.

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3. Information Sharing

Your personal information will never be sold, rented or shared with third parties for marketing purposes.

I only share your information when absolutely necessary, such as:

• With payment processors to complete transactions

• If required by law (e.g. to comply with legal processes)

• With your explicit consent

Any case studies or sleep success stories will use non-identifiable information only and names will always be changed unless you specifically request otherwise.

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4. Security of Your Information

I take reasonable steps to keep your information safe and secure.  This includes safeguarding digital records, limiting access to authorised individuals and using secure payment processors.

However, please remember that no online method is completely risk-free.  I will always do my best to protect your information but I cannot guarantee absolute security.

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5. Your Rights

you have the right to:

• Request access to the personal information I hold about you

• Ask for corrections or updates to your information

• Request that your information be deleted (where legally permitted)

• Opt out of marketing emails at any time by emailing me or using the unsubscribe link

I want you to feel confident and comfortable so please reach out if you ever have any concerns.

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6. Cookies & Website Tracking

Like most websites, The Calm Sleep Mama may use cookies and similar technologies to improve your online experience.

Cookies help me understand:

• What pages you visit

• How yoou interact with the site

• How I can make the website clearer, calmer and easier for families to use

You can disable cookies through your browser settings if you prefer.

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7. Third-Party Links

My website may occasionally link to helpful external resources.  Please know that I am not responsible for the privacy practices of those websites.  I always encourage you to read their policies if you choose to visit them.

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8. Changes to This Policy

From time to time, this Privacy Policy may be updated to reflect changes in services, laws or best-practice approaches.  If I make significant updates, I will notify you via email or website notice.

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9. Contact

If you have any questions, concerns or requests about your privacy or this policy, please feel free to reach out.

Katelin - The Calm Sleep Mama

Katelin@the calmsleepmama.com.au

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